In this ServiceNow Strategic Portfolio Management (SPM) course, you will be introduced to the Strategic Portfolio Management applications and learn how SPM encompasses a range of business capabilities, processes, and technological support aimed at enabling organizations to implement the three key attributes that help to see superior business results from their digital and technology-related investments: portfolio alignment, value-oriented decision-making, and continuous portfolio adaptability. Strategic Portfolio Management is the process an organization uses to select, prioritize, and manage resources within its portfolio of programs, projects, and initiatives, which are used to meet strategic goals and objectives.
Course Objectives:
In this course, you will learn to:
- Understand ServiceNow Strategic Portfolio Management.
- Learn about SPM configuration.
- Understanding Demand & innovation management
- Activate Plugins and determine tables and roles.
- Resource management & project management.
- SPM Financials.
- Project Portfolio Workbench.
- SPM Reporting and Dashboards
- Digital Portfolio Management and Release Management in SPM.
- Analyze project risk, issues, and changes.
- Understand resource assignments, resource capacity, and availability.
- Track project progress and generate detailed status reports
- Organize project artifacts and close out projects
- Create, plan, prioritize, and track portfolios.
Course content
Introduction to ServiceNow Strategic Portfolio Management
- Understand SPM Application Overview
- About SPM Architecture
- Understand SPM Plugins, Store Applications, Roles, Properties, etc.
Portfolio Setup and Configuration
- Creating and configuring portfolios in ServiceNow
- Defining portfolio objectives, goals, and KPIs
Understand Resource Management (RM)
- Introduction to Resource Management & Its Configuration
- Reviews and Reports of Resource Workbench
- RM Roles and Schedules
- Overview of Resource Plans and Resource Costs
- About RM in Project Workspace
Financial Management
- Managing budget allocations and financial forecasts for portfolio items
- Cost tracking and financial reporting
Demand and Innovation Management
- About Innovation Management (IM)
- Configuring IM
- Demand Management Overview
- Configuring Demand Management (DM)
- DM assessment & process
Project Management Overview
- About Project Management
- Project Planning Overview & its Configuration
- Understand Project Workspace
- Project Planning Console
- Understand the Project Workbench tool
- Managing Project Activities
- Close Project Activities
Portfolio Management Concepts
- Project Planning Workspace and its Configuration
- Develop and Manage Portfolio Plans
- Capacity of Portfolio Planning
- Financials of Portfolio Planning
- Configuration of SPM Financials
Risk and Issue Management
- Identifying and managing risks and issues within the portfolio
- Risk assessment and mitigation strategies
Change Management
- Managing changes to portfolio items
- Change approval workflows and processes
Manage Time Cards in SPM
- Time Cards – Configuring and Tracking
- Time Cards Creation
- About Time Tracking Categories
Performance Analytics and Dashboards
- Strategic Portfolio Management Dashboards
- Reports and Performance Analytics of SPM
SPM (RM) Release Management
- Overview of Release Management (RM) Application
SPM Digital (PM) Portfolio Management
- Overview of Digital Portfolio Management (PM) Application
Integration with Other ServiceNow Modules
- Integration of SPM with other ServiceNow modules like IT Service Management (ITSM) and IT Asset Management (ITAM)
- Leveraging data from different modules for portfolio decision-making
To see the full course content Download now
Course Prerequisites
- Basic ServiceNow Administration skills.
- Basics project management skills.
Who can attend
- ServiceNow Developers/Admins
- Business Analysts
- Project Managers
- Professionals in IT
- Portfolio Managers
Number of Hours: 25hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
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- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
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