The ServiceNow Workplace Service Delivery suite includes applications that allow employees to interact with the services their workplace offers. This course will focus on configurations for the following applications: Workplace Safety Management, Workplace Case Management, Indoor Mapping, Workplace Reservation Management, Workplace Central, and Workplace Visitor Management. In this course, you will learn how to install the Workplace Service Delivery suite, create the base data needed for the applications, and how to configure each of the applications. Learn how to configure ServiceNow workplace safety management, reservation management, case management, indoor mapping, workplace central, and visitor management with Workplace Service Delivery (WSD) Essentials.
Course Objectives:
After completing this module, you'll be able to:
- Identify the applications that are part of ServiceNow Workplace Service Delivery and each of their capabilities
- Determine where to access Workplace Service Delivery applications and how to enable them in a ServiceNow instance
- Describe how interactions are managed between workplace services and stakeholders
- Explain how Workplace case management may be simplified and automated
- Configure Workplace Safety Management, Workplace Reservation Management, Indoor Mapping, Workplace Case Management, Workplace Central, and Workplace Visitor Management
Course content
Workplace Service Delivery Overview
- The ServiceNow Workplace Service Delivery (WSD) Suite consists of multiple applications designed to allow employees to interact with the services their workplace offers.
Base Workplace Service Delivery Configurations
- Once the Workplace Service Delivery suite is installed, workplace data may be created, imported, or migrated from the Location [cmn_location] table. Workplace data includes information such as the office region, country, city, campus, and building name or number. It may also include space dimensions and cost center.
Workplace Case Management
- ServiceNow Workplace Case Management allows employees to submit cases for workplace issues and requests such as HVAC issues, broken chairs, floor spills, move requests, and to request services like catering or temporary changes to the space configuration.
- Lab: Create new Workplace Case Record Producer, Workplace Service, SLA, and Fulfilment instructions for a case template.
Workplace Reservation Management
- Reservation Management allows employees to reserve workplace items like desks, conference rooms, parking spaces, video equipment, and any other item deemed reservable.
- Lab:Update Space characteristics, Add Standard Services to a Space, Create a new Gym space, Create a new Reservable Module for the Gym.
Workplace Indoor Mapping
- ServiceNow Indoor Mapping provides inbuilt indoor maps for indoor navigation and wayfinding. Indoor Mapping map studio creates digitalized interactive locations within workplaces and buildings.
- Lab: Become familiar with the Workplace Indoor Mapping Studio, Gain an understanding of CAD file basics, including how to load and troubleshoot floorplans into Indoor Mapping Studio, Create a building and floorplan
- Lab: Synchronize data between Indoor Mapping and WSD.
Workplace Visitor Management
- Workplace Visitor Management improves front-desk operations and allows organizations to customize visitor experiences. Employees may register visitors and plan for their requirements in advance. Once on-site, reception staff can update a visitor’s status and check them in.
Workplace Safety Management
- The Workplace Safety Management application, installed as part of the Workplace Service Delivery Suite, is used to create managed processes for workplace distancing plans, shift assignments, sanitation schedules, and space allocation.
Workplace Central
- Plan, monitor, optimize and maintain the workplaces and workplace contracts more efficiently using a single workspace, Workplace Central.
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Course Prerequisites
- Install Workplace Service Delivery suite. Complete baseline configurations.
- ServiceNow Development & ITSM Basics
Who can attend
This course is intended for:
- This course is for implementers and administrators who need to complete Workplace Service Delivery configurations.
Number of Hours: 20hrs
Certification
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