ServiceNow ITBM (IT Business Management) enables organizations to align technology with business objectives, providing an integrated view of IT operations, budgeting, financials, and resources. ServiceNow ITBM implementation enables organizations to make informed decisions that balance cost, risk, and value. ITBM Implementation improves efficiency, automation, and transparency, thus allowing organizations to optimize the delivery of IT services and better manage IT costs. ServiceNow ITBM also offers a flexible platform for IT governance, compliance, and financial management, that enables organizations to quickly adapt to changing business needs and priorities.
Course Objectives:
After completing this module, you'll be able to:
- How to construct, design, and implement service management.
- You are well-versed in IT operations and can manage these changes within the context of the ICT Infrastructure.
- You can identify areas for improvement in terms of productivity, operational efficiencies, and cost-cutting in the provision of services.
- At your leisure, you can easily understand the operational processes and implement best practices to reduce the costs.
Course content
Introduction to ServiceNow ITBM
- Understanding the role of ITBM in modern organizations
- Overview of ServiceNow ITBM suite
- Benefits and key features of ITBM
- Navigating the ITBM workspace in ServiceNow
Project Portfolio Management (PPM)
- Creating and managing projects
- Defining project portfolios and objectives
- Prioritizing and selecting projects
- Project planning and scheduling
- Resource allocation and capacity planning
- Monitoring project progress and performance
- Project reporting and analytics
Application Portfolio Management (APM)
- Defining and categorizing applications
- Evaluating portfolios
- Application rationalization and portfolio optimization
- Managing application lifecycles
- Application scoring and ranking
- Assessing and mitigating application risks
- Reporting and analysis for APM
Financial Management
- Managing IT budgets and financial plans
- Cost tracking and allocation
- Financial modeling and forecasting
- Cost transparency and charge back/showback
- Vendor management and procurement
- Financial reporting and analysis
Demand Management
- Capturing and managing demand requests
- Demand scoring and prioritization
- Demand pipeline management
- Aligning demand with strategic goals
- Reporting and analysis for demand management
Agile Development
- Integrating Agile methodologies into ITBM
- Managing Agile projects and teams
- Sprint planning and execution
- Agile reporting and metrics
Resource Management
- Resource planning and allocation
- Resource utilization tracking
- Skills and role-based resource management
- Capacity planning and forecasting
- Resource reporting and analytics
Performance Analytics and Reporting
- Creating and customizing dashboards
- Building performance analytics indicators and widgets
- Data visualization and reporting best practices
- Creating and scheduling reports
- ITBM reporting for decision-making
ServiceNow Integration and Automation
- Integrating ITBM with other ServiceNow modules
- Workflow automation in ITBM
- Using APIs and web services for data exchange
- Best practices for system integration and automation
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Course Prerequisites
- Should have basic knowledge of ITSM and project management skills.
- Should understand the Service Now platform well and system admin skills.
- It will be good enough if you have prior experience in the IT industry and the service handling areas.
Who can attend
This course is intended for:
- Database administrators,
- Quality Analysts
- Project managers,
- Business relationship manager, etc.
Number of Hours: 20hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
DASVM Technologies offers 300+ IT training courses with 10+ years of Experienced Expert level Trainers.
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
Call now: +91-99003 49889 and know the exciting offers available for you!
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