The ServiceNow GRC: Integrated Risk Management (IRM) Implementation course is designed to equip participants with the comprehensive knowledge, technical skills, and practical expertise necessary for effective implementation of ServiceNow's Governance, Risk, and Compliance (GRC) suite. This course focuses on GRC: Policy and Compliance Management, GRC: Risk Management, and GRC: Advanced Risk applications. Through recorded lectures, demonstrations, and hands-on labs, participants will build on their existing implementation knowledge to navigate various processes and functionalities within the GRC suite.
Course Objectives:
During this interactive training course, participants will learn how to run a successful customer Risk and Policy and Compliance implementation. Participants will:
- Practice navigating the Risk and Policy and Compliance applications
- Define key terminology and personas in the Risk and Compliance industry
- Evaluate Risk and Compliance use cases
- Recall the ServiceNow scoping framework and architecture
- Review scoping considerations and techniques that guide the approach for Entity scoping
- Examine Entity scoping examples and practice scoping an organization
- Recall baseline Risk and Policy and Compliance application functionality, security, and architecture
- Examine solution features and implementation considerations
- Discuss supported integrations and share common practices
- Describe available content packs and Performance Analytics capabilities
Course content
Welcome to GRC: IRM Implementation
- Welcome to the GRC: IRM Implementation
- Request a Participant Guide
- Request a Lab Instance
- Instance Help
Implementation Planning
- ServiceNow Store Releases and GRC
- ServiceNow Integrated Risk Solution
- Course Instance Configuration
- Matching ServiceNow and Industry Terms
- The Journey to IRM
- Customer Aglow Travel Co.
- Lab: Prepare for Implementation
- Identify Implementation Stakeholders and Team
- GRC Architecture
- Application Menus and Modules
- Core GRC Roles Matrix
- GRC Business User Role
- Implementation Resource
- Additional Implementation Resources
Policy and Compliance
- Primary Table Relationships
- Table Architecture
- Compliance Roles
- Policy Record Lifecycle
- Policy Authoring Workflow
- Lab: Modify Policy Properties
- Key Takeaways from Lab: Modify Policy Properties
- Control Objective Record Lifecycle
- Controls – Type Overview
- Control Record Lifecycle
- Unique Controls provide Control Objective Granularity
- Lab: Create a Unique Control
- Control Function – Standard vs Common
- Lab: Convert a Standard Control
- Consolidated Attestation
- Compliance Score Calculation
- Policy Acknowledgement Lifecycle
- Policy Exception
- Lab: Modify Policy Exception Properties
Entity Framework
- Overview Entities
- Why is Entity Scoping important?
- Common Entity Class Taxonomies
- GRC Workbench
- Entity Type Scoping Strategies
- Entity Filters
- Banking Industry Example
- Entity Ownership
- Introduction to Lab: Sync Entity
- GRC Profiles Application Scope
Risk and Advanced Risk
- Classic vs Advanced Risk
- Primary Table Relationships
- Table Architecture
- Primary Table Relationships ARA
- Risk Roles
- Risk Team
- Risk Appetite – Terminology
- Risk Appetite Flow
- Risk Appetite User Journey 1
- Risk Appetite User Journey 2
- Fortunate Banking
- Translate Customer Requirements
- From spreadsheet to RAM
- Factor Contribution
- RAM Initiation Guided Setup
- RAM Configuration Set Assessment context
- RAM Assessment Configuration Options
- Building a RAM
- Baseline IT Risk Assessment
- Setting the primary RAM
- Risk Rollup Configuration
- RAM configuration for objects
- ARA Lifecycle
- Approval Workflows for Risk Assessments
- Risk Approval
Continuous Monitoring
- Go beyond the status quo
- Technology Controls Content Pack
- Configuration Compliance
- Vulnerability Response
- Human Resources
- Indicator Types
- Indicator Architecture
- Build Indicator Templates
- Lab: Continuous Monitoring with Indicators
- Lab: Continuous Monitoring with Indicators
- GRC Metrics
GRC Common Elements
- User Hierarchy
- User Hierarchy Demonstration – End User Copy
- User Hierarchy Demonstration – Configuration Copy
- Confidential Records
- Introduction to Lab – Enable Confidentiality
- Key Takeaways – Enable Confidentiality
- Issue Triage
- Triage Configuration
- Issue Configurations
- Lab: Configure Issue Management
To see the full course content Download now
Course Prerequisites
- ServiceNow Admin Fundamentals
- GRC: Integrated Risk Management (IRM) Fundamentals - complete before taking this course
- Advanced Risk Assessment for Implementers - complete before taking this course
- Audit Management Implementation - complete before taking the Certified Implementation Specialist exam for Risk and Compliance.
Who can attend
This course is suitable for anyone who will be working on a ServiceNow implementation of GRC: Risk Management and GRC: Policy and Compliance Management applications. Examples include:
- Technical Consultants, Implementers, Developers, and Architects – who will be configuring, developing, or supporting the Risk and Policy and Compliance applications
- Project/Program/Engagement Managers – who will be leading implementation of the Risk and Policy and Compliance applications in ServiceNow
- Operations Managers – who will oversee work completed using the Risk and Policy and Compliance applications in ServiceNow
Number of Hours: 25hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
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- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
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