Governance, Risk, and Compliance (GRC) is a company’s strategy for managing corporate governance, enterprise risk management, and demonstrating corporate compliance. ServiceNow GRC is a suite of applications within the ServiceNow platform to provide timely, comprehensive, and continuous information for auditing, reporting, and compliance purposes. By using the GRC applications (Policy and Compliance, Risk, and Audit) GRC professionals create a scalable compliance program based on their organization’s needs to meet internal and regulatory requirements. In this hands on course demonstrates how GRC is implemented within the ServiceNow platform and how to use the GRC applications.
Course content
Fundamental of ServiceNow GRC
- Explore the important elements of ServiceNow GRC.
Activate Governance, Risk, and Compliance (GRC)
- Tables installed with GRC
- User roles installed with GRC
- The script includes installed with GRC
- Client scripts installed with GRC
- Business rules installed with GRC
Activate ServiceNow GRC risk
- Tables installed with GRC: Risk
- Properties installed with GRC: Risk
- Roles installed with GRC: Risk
- The script includes installed with GRC: Risk
- Business rules installed with GRC: Risk
- Plugins installed with GRC: Risk
GRC process
- GRC functional and technical roles
- GRC administration and configuration
UCF import properties
- Configure GRC update to ignore date change
- Define GRC scopeCreate or modify risk criteria threshold
- GRC condition collections in control test definitions
- Create a GRC control test definition
- Include supporting details to a GRC control test definition
- Determine a sophisticated condition, fundamental and template situation in a GRC control test definition
- Create a GRC audit definition
- Define GRC risk criteria
GRC reporting portals
- Available GRC reports
- GRC report interpretation
- Customize a GRC report
GRC risks, risk criteria, and risk approach rules
- Define a GRC risk
- Define GRC risk criteria
- Define a GRC risk approach rule
GRC authority documents and GRC citations
- Create a GRC authority document manually
- Create a GRC citationAdd a relationship between GRC citations
- Define a GRC citation relationship type
- View a relationship between GRC citations
UCF authority document import process
- Download a UCF file
- Select UCF content to import
- Approve a UCF document request
- UCF authority document update process
- GRC citations imported from UCF
- UCF download background processes and status
GRC policies
- Determine a GRC policy and standard
- GRC controls and super controls
- Create a GRC control
- View a super control in a UCF document
- View a super control in a GRC update request
- View a super control in a GRC update approval
- View a super control in an email notification
GRC control tests and definitions
- Modify the GRC control test definition
- Create a GRC certification filter
- Create a GRC certification template
GRC audits, audit observations and remediation tasks
- Define a GRC audit requirement
- Create a GRC audit definition
- Run the GRC vendor audit
- Create a GRC audit instance
- Record GRC audit activities
- Record GRC audit observations
Calculated links between GRC tables
- How GRC calculated links work
- GRC tables for calculated linking
- GRC calculated links example
Risk management overview
- Create a profile type
- Generate a profile from a profile type
- Create a profile a) Profile scoring
- Create a risk definition
- Relate a risk definition to a profile type
- Create a Risk scoring
- Create or modify a risk criteria threshold
- Risk homepage
- Risk properties
Process Automation and Monitoring
- Indicators
Lab: Define and Execute an Indicator - Issues Management
- Lab: Issues Management
- Policy Exception Management
- Lab: Policy Exception Management
Audit Management
- Overview
- Roles and ACLs
- Tables and Application Menu
- Test Template and Plans
- Engagement Part 1
- Engagement Part 2
- Workflows
- Business Rules, Scripts, and UI
- Notifications
- Dashboard and Reports
To see the full course content Download now
Course Prerequisites
- Recommended ServiceNow System Administrator Fundamentals
Who can attend
- The audience for this class includes Compliance Officers, Risk Managers, and other GRC professionals who want to understand how to integrate their Compliance programs into the ServiceNow platform. The course starts with an overview of the ServiceNow system.
- ServiceNow System Administrators will also benefit by learning about the system properties used by the GRC applications.
Number of Hours: 30hrs
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