The ServiceNow Software Asset Management (SAM) Professional course is designed to equip learners with the knowledge and skills necessary to effectively manage software assets within an organization. This comprehensive course provides participants with a deep understanding of SAM principles, practices, and tools. It covers a wide range of topics, from the fundamentals of SAM to advanced operational integration and strategic conformance. The course also includes hands-on labs and exercises to ensure practical knowledge and skills are gained.
Course Objectives:
After completing this module, you'll be able to:
- Understand the fundamental concepts of Software Asset Management (SAM).
- Learn how to import and manage software entitlement data.
- Master the techniques for software discovery and normalization.
- Gain proficiency in practical SAM management, including reconciliation and optimization.
- Explore strategies for operational integration of SAM processes.
- Understand the importance of strategic conformance in SAM.
- Develop reporting and analytics skills for effective SAM monitoring.
- Be prepared to apply SAM principles in real-world scenarios.
- Successfully complete knowledge checks and labs to reinforce learning.
- Receive a course completion certificate to validate their SAM expertise.
Course content
Introduction to Software Asset Management
- Explain Software Asset Management and its supporting process architecture
- Identify the plugins and roles that support Software Asset Management on the ServiceNow platform
- Describe ServiceNow’s Software Asset Management product
- Software Asset Management Introduction
- Software Asset Management Process Architecture
- Software Asset Management Application Overview
- Software Asset Management Requirement Recommended Practices
Lab:
- Prepare the SAM Environment
Trustworthy Data
- Describe data used to support Software Asset Management in ServiceNow
- Demonstrate software data import options
- Explain software discovery and normalization
- Introduction to Software Asset Data
- Import Software Entitlements
- Import Software Data Using System Import Sets
- Software Discovery
- Software Discovery Model Normalization
- Content Service and Job Results
Lab:
- Import Software Entitlement Data
- Import Software Installation Data
- Review Software Discovery Results
- Normalize Software Discovery Models
- Content Service and Job Results
Practical Management
- Demonstrate the components of software products, models, entitlements, and allocations
- Describe software license metrics and their value to software entitlements
- Illustrate knowledge of software reconciliation and associated results
- Software License Management Introduction
- Software Products and Models
- Software License Metrics
- Software Entitlements
- Software Allocations
- Software Reconciliation
Lab:
- Manage Software Products and Models
- Manage Software Entitlements and Allocations
- Reconcile Software
Operational Integration
- Describe software license contracts and their relationship to software entitlements
- Use Catalogs, procurement and change management to support Software Asset Management
- Demonstrate software remediation
- Operational Integration Introduction
- Software License Contracts
- Software Spend
- License Change Projection
- Software Request
- Software Sourcing
- Software Remediation
Lab:
- Create Software License Contract
- Analyze Software Spend
- Calculate License Change Projection Costs
- Publish and Request Software
- Source and Receive a Software Request
- Remediate Software Licensing
Strategic Conformance
- Discuss software model lifecycle capabilities
- Describe optimization of software installations
- Explain software asset management retirement and expiration activities
- Software Model Lifecycle
- Software Installation Optimization
- Software Retirement
Lab:
- Manage Software Asset Lifecycle
- Optimize Software Installs
- Manage Software Retirements
Reporting and Analytics
- Explain Performance Analytics for Software Asset Management
- Discuss the differences between analytics and reporting
- Describe Software Asset Management dashboards and content
- Software Asset Analytics Dashboards
- Software Asset Management Publisher Dashboards
- Software Asset Management Subscription Dashboards
- Software Asset Management Other Dashboards
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Course Prerequisites
- Participants should have a basic understanding of IT concepts and terminology.
- Prior knowledge of IT asset management or ServiceNow is helpful but not mandatory.
- It's recommended to have access to a ServiceNow instance for the hands-on labs.
Who can attend
This course is intended for:
- IT Managers and Directors
- SAM Managers
- Procurement Managers
- Compliance Officers
- Asset Managers
- ServiceNow Administrators
Number of Hours: 25hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
DASVM Technologies offers 300+ IT training courses with 10+ years of Experienced Expert level Trainers.
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
Call now: +91-99003 49889 and know the exciting offers available for you!
We working and coordinating with the companies exclusively to get placed. We have a placement cell focussing on training and placements in Bangalore. Our placement cell help more than 600+ students per year.
Learn from experts active in their field, not out-of-touch trainers. Leading practitioners who bring current best practices and case studies to sessions that fit into your work schedule. We have a pool of experts and trainers are composed with highly skilled and experienced in supporting you in specific tasks and provide professional support. 24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts. Our trainers has contributed in the growth of our clients as well as professionals.
All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating continue to train for us.
No worries. DASVM technologies assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
DASVM Technologies provides many suitable modes of training to the students like:
- Classroom training
- One to One training
- Fast track training
- Live Instructor LED Online training
- Customized training
Yes, the access to the course material will be available for lifetime once you have enrolled into the course.
You will receive DASVM Technologies recognized course completion certification & we will help you to crack global certification with our training.
Yes, DASVM Technologies provides corporate trainings with Course Customization, Learning Analytics, Cloud Labs, Certifications, Real time Projects with 24x7 Support.
Yes, DASVM Technologies provides group discounts for its training programs. Depending on the group size, we offer discounts as per the terms and conditions.
We accept all major kinds of payment options. Cash, Card (Master, Visa, and Maestro, etc), Wallets, Net Banking, Cheques and etc.
DASVM Technologies has a no refund policy. Fees once paid will not be refunded. If the candidate is not able to attend a training batch, he/she is to reschedule for a future batch. Due Date for Balance should be cleared as per date given. If in case trainer got cancelled or unavailable to provide training DASVM will arrange training sessions with other backup trainer.
Your access to the Support Team is for lifetime and will be available 24/7. The team will help you in resolving queries, during and after the course.
Please Contact our course advisor +91-99003 49889. Or you can share your queries through info@dasvmtechnologies.com
