The ServiceNow Hardware Asset Management (HAM) Training demonstrates proficiency in managing the lifecycle of physical hardware assets using the ServiceNow platform. It covers tracking and Optimizing hardware asset usage, ensuring Compliance with corporate policies, and reducing costs associated with Asset procurement, maintenance, and disposal. Industries use HAM to maintain visibility over hardware assets, streamline procurement processes, mitigate risk by Managing asset inventories more effectively, and provide accountability for asset use. Implementing HAM solutions within ServiceNow allows organizations to integrate asset management practices into their broader IT service management strategy, thereby creating efficiencies and cost savings.
Course Objectives:
After completing this module, you'll be able to:
- Controlling hardware and consumable inventory that is purchased and used
- Managing the cost of purchasing and managing hardware asset receiving
- Managing and optimizing the hardware asset life cycle from planning to disposal
- Achieving compliance with relevant standards and regulations
- Improving IT asset services for end users
- Creating standards and processes for managing assets
Course content
Introduction to Hardware Asset Management
- Hardware Asset Management Overview
- The Hardware Asset Lifecycle
- Asset Management Recommended Implementation Practices
- Hardware Asset Management Implementation
- Hardware Asset Management Application Overview
- Lab: Prepare the asset management environment
Module & Features
- Hardware Models
- Hardware Assets
- Consumable Models & Assets
- Configuration Items (CIs)
- Model Categories
- Manufacturers and Vendors
- Locations
- Stockrooms
Procurement
- Activating the Procurement Plugin
- Creating an Asset Request (Requested Item)
- Purchase Orders
- Transfer Orders
- Stock Rules
- Contracts
- Vendor Catalog Items
Trustworthy Data
- Trustworthy Data Introduction
- Device Details
- Model Records
- Asset Records
- Lab: Manage hardware assets
- Discovery, CMDB, and Normalization Data Services
- Hardware Asset Management (HAM) Hardware Model Normalization
- Lab: Hardware model normalization
- Asset and Configuration Items (CIs)
- Lab: Asset and configuration item (CI) relationships
Practical Management
- Lifecycle Management
- Consumables
- Lab: Manage consumables
- Stock Management
- Lab: Manage stock
- Automated Asset Population
- Lab: Import assets
- Asset Audits
- Asset Retirement
- Lab: Retire assets
- Asset Lifecycle Automation
- Lab: Validate asset lifecycle automation
- Contract Management
- Lab: Manage contracts
Operational Integration
- Lifecycle Management
- Reporting and Dashboards
- Lab: Report on hardware assets
- Request and Procurement
- Lab: Manage request and procurement
- Lab: Automate stock management
- Extend Asset and Configuration
- Data Accuracy
- Lab: Certify data
Strategic Conformance
- Lifecycle Management
- Contract Financials
- Lab: Contract financials
- IT Cost Management
- Lab: Depreciation and fixed assets
Maintenance and Evolution
- Identify resources to establish proper governance and development practices
- Evaluate the value of requirements versus maintenance burden and risk
- Describe how to use the platform’s capabilities to establish good data hygiene
Hardware Asset Management Conclusion
- Course Outcome
- Course Review
- Hardware Asset Management Simulator
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Course Prerequisites
- Basic understanding of IT infrastructure and operations.
- Familiarity with IT service management concepts.
- Previous experience with any asset management tool or platform is beneficial but not mandatory.
- Knowledge of ServiceNow basics is an advantage, though not a strict requirement.
Who can attend
This course is intended for:
- IT Asset Managers
- ServiceNow Administrators
- Contract Managers
- Procurement Managers
- IT Service Desk Engineers
Number of Hours: 25hrs
Certification
Certified Implementation Specialist – Hardware Asset Management
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
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- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
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