DASVM’s ServiceNow Performance Analytics training enables you to analyze and report the IT Service Quality and Performance in the ServiceNow enterprise cloud. It covers the topics related to element filters, creating role-based dashboards, widgets, responsive canvas, adding widgets, and inserting reports in the dashboards. During this ServiceNow Performance Analytics course, trainees will work on real-time projects and hands-on assignments to get an in-depth knowledge of manual breakdowns, formula syntax basics, breakdown sources, handling breakdown matrix exclusions, configuring data collection jobs, text analytics implementation, Spotlights implementation, standard reporting, performance analytics, and custom widget visualizations.
Course Objectives:
Upon successful completion of this course, participants should be able to:
- Identify and utilize Performance Analytics components effectively.
- Perform detailed Indicator analysis using the Analytics Hub.
- Create and configure Data Collection jobs for insightful data gathering.
- Configure Indicator Sources and build Automated Indicators for streamlined processes.
- Develop Breakdowns for multidimensional analysis.
- Construct Formula and Manual Indicators for enhanced process inference.
- Make data actionable with Targets and Thresholds.
- Create Widget visualizations and design Dashboards for comprehensive insights
Course content
Introduction to Performance Analytics
- Overview of Performance Analytics
- Importance and Applications
Performance Analytics Targets
- Using thresholds, targets, elements filters for making the data more actionable and improving navigation
- Creating role-based dashboards through data filters and widgets
Data Collection
- Understanding Data Collection
- Historic Data Collection for Incident Management
- Daily Data Collection for Incident Management
- Incident SLA Data Collection Lab
- Activating Analytics Solution
- Executing Historic Incident SLA Data Collection
- Checking Logs and Viewing Dashboards
Automated Indicators
- Automated Indicators Overview
- Creating New Automated Indicators
- Verifying Impact on Dashboards
- Creating New Indicator Sources
- Manual Creation of New Indicators
- Adding Breakdowns and Collection Jobs
- On-Demand Collection and Verification in Analytics Hub
Automated Breakdowns
- Automated Breakdowns Overview
- Breakdown Setup Wizard Task
- Breakdown Configuration Review and Verification
- Manual Breakdown Setup Task
- Collection Task for Indicators with Exclusions
- Reviewing Manage Breakdowns Lab Objectives
- Creating Unmapped Breakdown
- Configuring and Running Collection
- Data Verification Task
Analytics Hub
- Analytics Hub Overview
Formula and Manual Indicators
- Formula and Manual Indicators Overview
- Reviewing Formula Indicators Lab Objectives
- Configuring Formula Indicators
- Data Verification for Formula Indicators
- Reviewing Manual Indicators Lab Objectives
- Creating New Manual Indicators
- Creating New Formula Indicators
- Manual Breakdown Implementation
Targets and Thresholds
- Targets and Thresholds Overview
- Reviewing Targets Lab Objectives
- Creating Targets
- Viewing and Modifying Targets
- Exploring Target Gaps
- Target Check Job
- Reviewing Thresholds Lab Objectives
- Creating Personal Thresholds
- Creating Global Thresholds
- Triggering PA Threshold Checker
Widgets and Dashboards
- Widgets and Dashboards Overview
- Reviewing Widgets and Dashboards Lab Objectives
- Creating a New Dashboard
- Adding Dashboard Content
- Dashboard Customization
- Creating New Tabs and Widgets
- Incorporating Additional Widget Indicators
- Dashboard Sharing
- Reviewing Dashboard Filtering Lab Objectives
- Breakdown Source Setup
- Widget Filter Configuration
- Implementing Widget Filtering
- Report Widget Configuration
- Interactive Filters
- Report Filtering
Scheduled Jobs
- Defining the Data Collection Process Flow
- Configuring the Collection Configuration Properties
- Troubleshoot and Fine-Tune Collection
- Creating and Configuring the data collection jobs
To see the full course content Download now
Course Prerequisites
- Having a basic understanding of the ServiceNow Platform and Performance Management is valuable but not mandatory to join this training.
- ServiceNow Admin Knowledge
Who can attend
This course is intended for:
- This ServiceNow Performance Analytics training is ideal for the ServiceNow Administrators and Developers.
- Anyone who wants to learn dashboard and report creation in ServiceNow can also join this training.
- This course is suitable for professionals involved in performance management, business analysis, and system optimization.
- It is ideal for individuals working with business processes and services seeking to enhance their analytical skills and maximize the value derived from performance data.
Number of Hours: 30hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
DASVM Technologies offers 300+ IT training courses with 10+ years of Experienced Expert level Trainers.
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
Call now: +91-99003 49889 and know the exciting offers available for you!
We working and coordinating with the companies exclusively to get placed. We have a placement cell focussing on training and placements in Bangalore. Our placement cell help more than 600+ students per year.
Learn from experts active in their field, not out-of-touch trainers. Leading practitioners who bring current best practices and case studies to sessions that fit into your work schedule. We have a pool of experts and trainers are composed with highly skilled and experienced in supporting you in specific tasks and provide professional support. 24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts. Our trainers has contributed in the growth of our clients as well as professionals.
All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating continue to train for us.
No worries. DASVM technologies assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
DASVM Technologies provides many suitable modes of training to the students like:
- Classroom training
- One to One training
- Fast track training
- Live Instructor LED Online training
- Customized training
Yes, the access to the course material will be available for lifetime once you have enrolled into the course.
You will receive DASVM Technologies recognized course completion certification & we will help you to crack global certification with our training.
Yes, DASVM Technologies provides corporate trainings with Course Customization, Learning Analytics, Cloud Labs, Certifications, Real time Projects with 24x7 Support.
Yes, DASVM Technologies provides group discounts for its training programs. Depending on the group size, we offer discounts as per the terms and conditions.
We accept all major kinds of payment options. Cash, Card (Master, Visa, and Maestro, etc), Wallets, Net Banking, Cheques and etc.
DASVM Technologies has a no refund policy. Fees once paid will not be refunded. If the candidate is not able to attend a training batch, he/she is to reschedule for a future batch. Due Date for Balance should be cleared as per date given. If in case trainer got cancelled or unavailable to provide training DASVM will arrange training sessions with other backup trainer.
Your access to the Support Team is for lifetime and will be available 24/7. The team will help you in resolving queries, during and after the course.
Please Contact our course advisor +91-99003 49889. Or you can share your queries through info@dasvmtechnologies.com
