The Salesforce Certified User Experience (UX) Designer Exam is for candidates who are aspiring or experienced designers wanting to build and design solutions on the Salesforce Platform. Salesforce Certified UX Designer candidates should have a baseline knowledge of how to problem-solve and design using core UX concepts, and be able to deliver those experiences using the Salesforce Platform's core features. Candidates should also be able to work with customers to determine their needs and requirements using human-centered design.  Throughout the course, you will gain hands-on experience in Salesforce User Interface (UI) Design Training. Our curriculum teaches you the best practices for building user-friendly experiences that captivate and engage users. By the end of the course, you will have the confidence to master Salesforce UX/UI Design and create intuitive, efficient, and visually appealing interfaces.

Course Objectives:

In this course, you will learn to:

• Gain a comprehensive understanding of the Salesforce UX design process, including discovery and user needs assessment.
• Learn foundational UX principles and apply them to real-world Salesforce scenarios.
• Explore human-centered design techniques to enhance user engagement and satisfaction.
• Master declarative design strategies to create efficient and effective Salesforce applications.
• Develop testing methodologies to validate designs and ensure quality user experiences.

Course content

Discovery

• Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
• Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
• Describe key Salesforce UX personas and which processes they normally do.
• Given a scenario, describe how Salesforce can add value to user experiences.

UX Fundamentals

• Given a scenario, identify which UX method should be used to define a user experience.
• Describe the impact of corporate branding and styling.
• Describe key design principles and tools that define an accessible and engaging experience.
• Describe mobile UX design fundamentals.

Human-Centered Design

• Given a scenario, determine how to incorporate human-centered design into a customer solution.
• Explain the importance of inclusive design.

Declarative Design

• Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
• Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
• Given a scenario, describe declarative features that improve user efficiency over a series of steps.
• Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
• Given a scenario, determine options for users to access onboarding, support, and learning.
• Given a scenario, describe how to apply branding to a solution.

Testing

• Given a scenario, plan methods for validating and testing a design with the end user.
• Describe testing techniques needed for optimal user experiences.
• Given a scenario, evaluate and manage design changes.

Salesforce Lightning Design System (SLDS)

• Describe SLDS and its purpose.
• Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
• Given a scenario, utilize SLDS to create new and customized component functionality.

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