The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course will provide you with a comprehensive overview of the Cisco Unified Communications Manager System, including IP telephony concepts based in system administration, as well as its function, features, and configuration. Cisco Unified Communications Manager (CUCM) is a comprehensive call processing system developed by Cisco for enterprises. It provides integrated voice, video, messaging, mobility, and conferencing solutions, offering seamless communication across various platforms and devices. This system is highly scalable and designed to meet the needs of modern businesses. During the course, you will also get a grasp of system principles such as clustering, phone and user creation, route planning, digit manipulation, media resources, and phone features.
Course Objectives:
In this course, you will learn to:
- To understand the architecture and deployment options of CUCM
- To learn the configuration and management of essential features
- To acquire skills in user administration and endpoint management
- To gain proficiency in route planning and implementation
- To master the techniques for system monitoring and reporting
- To explore security features and compliance requirements
Course content
Administration Overview
- Cisco Unified CM Administration Overview
- Operating System Administration Overview
- Cisco Unified Serviceability Overview
- Cisco Unified Reporting Overview
- Disaster Recovery System Overview
- Bulk Administration Tool Overview
- Sign In to Administrative Interfaces
- Reset the Administrator or Security Password
- Shut Down or Restart the System
Introduction to IP Telephony
- Exploring IP Telephony
- Describing Deployment Models
- Understanding Advanced Multisite Features
Defining the Basic Configuration
- Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
- Logging In to Cisco Unified Operating System Administration and the DRS
- Navigation Menu
- Command-Line Interface
- Server Configuration—Eliminating DNS Reliance
- Configuring Enterprise Parameters
- Configuring Multilevel Administration
- Creating End Users
- Creating Roles
- Creating User Groups
- Assigning Users to User Groups Lesson
- DRS Backup Procedures
- DRS Restore Procedures
Manage Users
- User Access
- User Access Configuration Task Flow
- Disable Inactive User Accounts
- Set up a Remote Account
- Manage End Users
- Manage Application Users
Manage Devices
- Phone Management Overview
- Phone Button Template
- Phone Management Tasks
- Manage Device Firmware
- Manage Infrastructure Overview
- Manage Infrastructure Task Flow
Exploring Phone Registration and Cisco Unified IP Phones
- Cisco Unified CM Configuration
- Cisco Unified Communications Manager Group Configuration
- Phone NTP Configuration
- Date/Time Group
- Codecs and Regions
- Location Configuration
- Device Pool Configuration
- DHCP Service Configuration
- Device Defaults Configuration
- Clusterwide Parameters
- Licensing
- Cisco Unified IP Phones Overview
- Specialized Cisco Unified IP 7900 Series Phones
- Phone Button Templates
- Softkey Templates
- Cisco Unified IP Phone Registration
- Cisco Unified IP Phone Configuration
- Overview of Cisco Unified Communications Manager BAT
- Cisco Unified Communications Manager TAPS
Basic Route Plan Configuration
- Organizational Dial Plan
- Trunks
- Gateways
- Dial Plan Overview
- Route Pattern Overview
- Digit Collection
- Call Routing
Route Filters and Digit Manipulation
- Translation Patterns
- The 9.@ Pattern
- Route Filters
- Discard Digits Instruction
- Transformation Masks
- Route Plan Report
Class of Control
- Overview of Class of Control
- Partitions
- CSS Configuration
- PLAR Application
- Call Restriction
- Time of Day Routing
- Traditional vs. Line/Device Approach
Manage the System
- Monitor System Status
- Alarms
- Audit Logs
- Call Home
- Serviceability Connector
- Simple Network Management Protocol
- Services
- Trace
- View Usage Records
- Manage Enterprise Parameters
- Manage the Server
Manage Reports
- Serviceability Reports Archive
- Cisco Serviceability Reporter Configuration Task Flow
- Consolidated Data Reporting
- System Requirements
- UI Components
- Supported Reports
- Diagnostics and Reporting Overview
- Diagnostics and Reporting Configuration Task Flow
Manage Security
- Manage SAML Single Sign-On
- Manage Certificates
- Manage Bulk Certificates
- Manage IPSec Policies
- Manage Credential Policies
IP Address, Hostname, and Domain Name Changes
- Pre-Change Tasks and System Health Checks
- IP Address and Hostname Changes
- Domain Name and Node Name Changes
- Post Change Tasks and Verification
- Troubleshooting Address Change Issues
Disaster Recovery
- Back Up the System
- Restore
- Restore Task Flow
- Data Authentication
- Alarms and Messages
- License Reservation
- Restore Interactions and Restrictions
Troubleshooting
- Troubleshooting Overview
- Troubleshooting Tools
- Opening a Case with TAC
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Course Prerequisites
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment
- Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Who can attend
- Network Administrators
- Unified Communications Specialists
- Network Engineers
- System Engineers
- Telecommunications Managers and Technicians
- VoIP Engineers
- Network Administrators
Number of Hours: 30hrs
Certification
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- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
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