In this ServiceNow Service Mapping certification training is designed by certified instructors to allow you to automate the service mapping process and create a detailed record of your digital services in ServiceNow. It teaches you how to enhance the services by detecting the sources of changes and issues in IT infrastructure. Our ServiceNow service mapping course covers hands-on projects and industry scenarios to help you learn to select the MID server algorithm, configure the default MID server, Map the multiple application services from the CSV file, and Fix the service application errors.
Course Objectives:
In this course, you will learn to:
- Configuring the MID Server for service mapping
- Mapping the Single Application Services
- Importing the planned application services from the CSV files
- Modifying the display for the CI attributes
- Configuring the search assistant for the windows
- Configuring the file tracking
- Configuring the Advance service mapping
- Reviewing the application services
Course content
Overview of ServiceNow Mapping
- Traffic-Based Discovery in the service mapping
- Pattern-Based Discovery in the service mapping
- service mapping and domain separation
- Discovery and Service Mapping supported applications
- Discovering the application services on the cloud through service mapping
- Elements installed with service mapping flow and roles
Service Mapping
- Request Service Mapping
- Configuring MID Server for the Service Mapping
- Select MID Server selection algorithm
- Configuring MID Server for the service mapping in the upgraded deployments
- Configuring the default MID Server for the service mapping for the upgraded deployments
- Creating the dedicated WMI Collector for the MID Servers working on the same server
Prerequisites to perform the top-down discovery through service mapping
- Credentials needed for the host discovery
- Service Mapping Commands demanding the privileged user
- Service Mapping Commands do not demand the privileged user
- SNMP-based queries
- Creating the discovery behaviour for the UNIX-oriented load balancers
- Verifying whether the service mapping is set up
- Properly quick start. tests for the service mapping
Application Service Mapping
- Mapping the multiple application services advised by the service mapping
- Mapping the multiple application services from the CSV file
- Preparing the CSV file for mapping the candidates
- Mapping the Single Application Services
- Entry Point Attributes
- Offer the entry points to map in the application service
- Mapping the application services, including Citrix XenApp and the Presentation server
- Mapping the Application Services, including
- SAP Applications
- Microsoft Exchange Server
- Oracle Glassfish servers
- TIBCO EMS and Business Works
- Oracle Tuexdo Platform
- Fixing the application service errors in bulk
Fixing the Service Application Errors in the Bulk
Fixing the Errors in an Individual Application
- Fixing the errors in individual application services through the discover messages
- Skipping the errors for discovering the application service
- Resolving the pattern-related mapping errors
- View the status of the application services discovered using service mapping
Review and Approval of the Application Service Maps
- Sending the application service maps for review
- Reviewing the application service maps
- Refining the application services for implementing the owner requests
Completing the Application Service
- Specifying the cruciality of the application services
- Enabling the traffic-based discovery for the application service
- Grouping the application services
- Controlling the user access to the application services
- Scheduling the top-down discovery by the service mapping
- Service definition transfer from one instance to another instance
Application Service Maintenance and Analysis through Maps
- Application service maps
- Viewing the CI attributes in the application service a=map
- Viewing the CI connection attributes in the application service map
- Viewing the change history of the application services
- Comparing two versions of the application service
- Checking the CI dependencies storage path or View the network
- Viewing the list of the CIs associated with the application service
- Converting the application service maps into the PDFs
- Modify view for the application service map
Keyboard shortcuts for operating service mapping in the Accessibility Mode
Configuring Advance Service Mapping
- Enable the traffic-based discovery for the CI kinds or particular CIs
- Configuring the file tracking
- Modifying tracking modifications in the configuration files
- Collecting and discovering the data through NetFlow
- Configuring the one-time data import through NetFlow for testing
- Configuring the data collection through NetFlow
- Data Discovery and Collection through VPC flow logs
- Configuring the data collection through VPC flow logs
- Configuring the search assistant for windows
- Modifying the display for the CI attributes
- Configuring support for the windows servers with non-English OS
- Uploading the rctrix.exe file to the MID servers
Planning the Application Services
- Creating the empty phases
- Phase population
- Importing the planned application services from the CSV file
- Importing the planned application services from the load-balancers
- Adding the planned application services to the phases manually
- Creating the actual application services during the planning
- Collecting the data
- Check the entry point connectivity
- Creating the actual application services during the planning
- ‘Reviewing the application services
- Fixing the actual application services during planning
- Approving the application services during planning
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Course Prerequisites
- Intermediate Windows and Unix administration skills
- Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
- Scripting capabilities
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
- Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
- Understanding of concepts such as XML, Regex, Delimited text, and JSON
Who can attend
- IT Professionals
- ServiceNow Consultants
- Technical Consultants
- Technical partners who are involved in implementing service mapping.
- Students, IT Professionals, and ServiceNow professionals who seek to implement service mapping can join this ServiceNow service mapping training.
Number of Hours: 25hrs
Certification
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- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
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