In this Microsoft Teams training course prepares end-users for immediate and long-term success with MS Teams. Attendees learn how to use teams and channels, persistent workplace chat, file storage, online conference meetings, and application integration including third-party apps. Learn the fundamentals of managing Microsoft Teams, including Teams capabilities, Teams admin roles and management tools, lifecycle management, features for governance, and available reports to monitor your Teams environment. As a Microsoft Teams administrator, you plan, implement, manage, and maintain internal and external collaboration and communication solutions using Teams. You’re responsible for configuring and managing teams, channels, chat, apps, events, and calling.

Course Objectives:

In this course, you will learn to:

• Understand the core components and features of Microsoft Teams for efficient management.
• Configure and enforce security and compliance features within Microsoft Teams to protect data and adhere to regulations.
• Plan and execute a successful upgrade from Skype for Business to Microsoft Teams.
• Design and apply governance and lifecycle management policies for Teams to maintain organizational standards.
• Analyze and configure network settings to ensure optimal performance of Microsoft Teams services.
• Deploy and manage Teams endpoints, including client applications and devices.
• Create, manage, and optimize teams and their memberships, including access for external users.
• Manage chat, collaboration, and Teams app settings to enhance productivity and collaboration.
• Administer live events, meetings experiences, and manage phone numbers and the Microsoft Teams Phone System.
• Troubleshoot common audio, video, and client issues in Microsoft Teams to minimize downtime and enhance user experience.

Course content

Explore Microsoft Teams

• Explore Capabilities in Microsoft Teams
• Explore Microsoft Teams Integration with Microsoft 365
• Explore Microsoft Teams Integration with Microsoft Power Platform
• Illustrate Microsoft Teams Architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams Certified Solutions

Plan and Deploy Microsoft Teams

• Designate Teams Admin Roles
• Understand Teams Management Tools
• Plan for Teams Rollout
• Plan for Teams Adoption
• Plan for Teams Licensing
• Deploy Microsoft Teams Clients

Implement Lifecycle Management and Governance for Microsoft Teams

• Plan for Lifecycle Management
• Plan for Teams Governance
• Manage Microsoft 365 Groups Creation
• Configure Microsoft 365 Groups Expiration Policy
• Configure Microsoft 365 Groups Naming Policy
• Plan Policy Assignment for Users and Groups
• Create and Manage Policy Packages
• Manage Teams Preview Features Using Teams Update Policies
• Create and Manage Teams Templates and Template Policies

Monitor Your Microsoft Teams Environment

• Monitor Microsoft Teams Usage Reports
• Monitor Microsoft 365 Usage Reports
• Interpret Microsoft Adoption Score
• Manage User Access with Azure Active Directory Access Reviews
• Monitor the Microsoft 365 Network Connectivity Dashboard
• Manage Teams Notifications and Alerts
• Manage Feedback Policies

Manage Access for External Users

• Understand Features in Azure Active Directory
• Work with External Users in Microsoft Teams
• Manage Access for External Users
• Manage External Collaboration in Microsoft 365
• Manage External Access in Microsoft Teams
• Manage Guest Access in Microsoft Teams
• Manage File Sharing in SharePoint and OneDrive

Implement Security for Microsoft Teams

• Configure Conditional Access and Multifactor Authentication for Microsoft Teams
• Configure Safe Attachments for Microsoft Teams
• Configure Safe Links for Microsoft Teams
• Examine the Defender for Cloud Apps
• Monitor Security Reports for Microsoft Teams
• Plan and Configure Enhanced Encryption Policies

Implement Compliance for Microsoft Teams

• Create and Manage Sensitivity Labels
• Create and Manage Retention Policies
• Create and Manage Data Loss Prevention Policies
• Deploy Communication Compliance
• Enable Scoped Directory Search
• Create Information Barrier Policy
• Create Security and Compliance Alerts for Microsoft Teams

Plan and Configure Network Settings for Microsoft Teams

• Examine Network Requirements for Microsoft Teams
• Plan for Network Deployment Using Network Planner
• Configure Network Ports and Protocols for Microsoft Teams
• Implement Quality of Service
• Configure Reporting Labels for Location-Enhanced Call Analytics Reports
• Configure Tenant Data for Call Quality Dashboard Reports
• Assess Network Readiness
• Manage Network Topology

Create and Manage Teams

• Create Teams
• Create a Team from Existing Resources
• Plan and Create Org-Wide Teams
• Manage Teams
• Manage Users in a Team
• Configure Dynamic Membership
• Archive, Restore, and Delete a Team

Manage Collaboration Experiences for Chat and Channels

• Create and Manage Channels in a Team
• Create and Manage Teams Policies for Channels
• Configure Teams Settings
• Create and Manage Messaging Policies
• Manage Channel Moderation
• Manage Access to Channels

Manage Apps for Microsoft Teams

• Explore Apps in Microsoft Teams
• Describe Admin Settings for Teams Apps
• Manage Access to Teams Apps at the Organization Level
• Create and Manage App Permission Policies
• Create and Manage App Setup Policies
• Manage Permissions and Consent for Teams Apps
• Plan and Configure Connectors
• Manage Custom Apps Uploads
• Publish Custom Apps to Microsoft Teams
• Manage Purchasing of Apps in the Microsoft Teams App Store
• Customize the Organization’s App Store
• Customize the Branded Experience of an App

Introduction to Teams Meetings and Calling

• Overview of Teams Meetings and Events
• Overview of Teams Phone
• Overview of Auto Attendants and Call Queues
• Overview of Teams Devices

Manage Meetings and Events Experiences

• Explore Meetings and Events in Microsoft Teams
• Configure Meeting Settings
• Create and Manage Meeting Policies
• Configure Audio Conferencing
• Create and Manage Meeting Templates and Template Policies
• Create and Manage Meetings Customization Policies
• Configure Live Events Settings
• Create and Manage Live Events Policies
• Examine Live Events Across Microsoft 365

Plan for Microsoft Teams Rooms and Surface Hub

• License Requirements for Microsoft Teams Rooms and Shared Devices
• Differences Between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Plan Teams Room Accessories, Components, and Peripherals
• Understand Teams Rooms Management Options

Configure, Deploy, and Manage Teams Devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms Management Options
• Manage Surface Hub 2S Devices
• Configure Microsoft Teams SIP Gateway
• Manage Microsoft Teams Displays
• Remote Provisioning and Sign-In for Teams Phones
• Update Microsoft Teams Devices Remotely
• Manage Microsoft Teams Device Tags

Plan for Teams Phone

• Plan to Deploy Teams Phone
• Plan for Teams Phone PSTN Connectivity
• Determine License Requirements
• Plan for Teams Phone Devices
• Plan and Design Teams Phone Features
• Plan for Voicemail

Configure and Deploy Teams Phone

• Configure Emergency Calling for Teams Calling Plans
• Manage and Configure Microsoft PSTN Numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone Policies
• Create and Manage Teams Policies
• Configure Audio Conferencing

Configure and Manage Voice Users

• Enable Users for Teams Phone
• Enable Additional Calling Features for Teams Phone
• Enable Users for Teams Phone Mobile

Configure Auto Attendants and Call Queues

• Design Call Flows for Auto Attendants and Call Queues
• Configure Auto Attendants and Call Queues
• Deploy a Channel-Based Call Queue
• Configure Resource Accounts
• Configure Microsoft 365 Groups for Voicemail
• Interpret Call Queue Conference Modes
• Interpret Call Queue Routing Methods
• Configure Holidays for Auto Attendants and Call Queues
• Configure Custom Music on Hold

Troubleshoot Audio, Video, and Client Issues

• Troubleshoot Teams
• Collect and Identify Logs
• Clear Microsoft Teams Client Cache
• Identify Issues with Call Analytics
• Identify Issues with Call Quality Dashboard
• Use Power BI to Analyse Call Quality Dashboard Data
• Identify Issues with the Direct Routing Health Dashboard

To see the full course content Download now